1EdTech is the world leader in edtech interoperability and learning impact.

1EdTech is committed to enhancing interoperability and driving innovation in education technology. We create an environment where educational institutions, ministries of education, policymakers, and edtech providers can collaborate to develop integrated, interoperable learning solutions.

Our team facilitates and leads member collaboration to develop, implement, and evolve open standards and practices for education and the workforce. Our work enables diverse products to work together seamlessly, benefiting instructors, institutions, and learners at all levels.

As part of our growing team, you will engage and support our member organizations—over 1,600 leading edtech suppliers, K-12 districts, higher ed institutions, and states across almost 40 countries—in achieving an open, innovative, and trusted digital learning ecosystem.

We offer our full-time team members flexible work locations and schedules, generous paid time off and holidays, health/dental/vision insurance, a 401k, and other great benefits.

If you are interested in joining the 1EdTech team, here are the opportunities available now. All open positions are remote.

We're grateful for your interest in 1EdTech's mission!

Please send your resume and cover letter to jobs@1edtech.org. Make sure to specify the position you are applying for in the subject line of your email. All applications will be kept confidential.

We review applications on a rolling basis and will keep positions open until we find the right person. We will reach out directly to candidates moving forward in the process.

Senior Director, Customer Success

Who We Are

1EdTech global, nonprofit, membership-based consortium shaping how education technology works, and who it works for. 

The problems we work on are genuinely hard and genuinely important. Our members are not customers in the traditional sense. They are partners in a shared mission to make education technology work for every learner. If you want to lead a function where the work matters beyond the metrics, this is the place.

We advance the standards that make learning technology interoperable, portable, and trustworthy—from K-20 classrooms to industry credentialing to national policy frameworks. When France mandates interoperability certifications for its national education system, those are ours. When workforce development programs need to connect learning records across systems, we're the infrastructure. When policymakers need a trusted partner to help them think through what good education technology looks like, they call us.

Our strength has always been in our relationships. Now we're investing in the function that makes those relationships last.

Who You Are

You believe that customer success is a craft, not a support function. You've built real experience inside an organization that did it well. You know what structured, proactive engagement looks like because you've worked it. You now want to apply that somewhere the work feels bigger than a renewal rate.

You don't think about member and customer satisfaction as a metric you report on—it's just how you're wired. When a member has a great experience, that means something to you personally. When they don't, it stays with you until it's fixed. The people who work with you know that about you before they ever see your results. That instinct is what we're looking for, because at 1EdTech, our members are not just how we measure success they are how we operate. When they thrive, we thrive. And we want every member to walk away thinking 1EdTech is the best partnership they have.

At 1EdTech, what we do touches millions of learners across the globe. That's not a talking point it's the reason people join us and stay. You want your work to mean something at that scale. You're energized by building, by taking something with genuine momentum and adding the structure that makes it sustainable. You lead with trust, earn credibility by showing up, and know that the best CX models are the ones people actually adopt.

Position Overview

The Senior Director of (Customer) Member Success will lead the team responsible for how 1EdTech engages, supports, and deepens relationships with its members. You'll bring structure and intentionality to a function built on genuine, established and emerging relationships creating the frameworks and practices that make those relationships consistent, visible, and scalable.

The membership you'll serve spans more than 34 countries from U.S. school districts to national ministries of education and the practices you build need to work across that range. 

This is a remote position. You'll report directly to the SVP of Ecosystem Development and work alongside Key Account Segment leaders as a peer. You'll lead a team from day one.

Key Responsibilities

Build the Member Success Foundation

Define how 1EdTech thinks about member success: ownership, engagement cadences, lifecycle stages, and success planning across member segments. Establish a practical Key Account Management framework suited to our membership structure. Create operating rhythms account reviews, renewal tracking, engagement planning that the team can adopt and sustain.

Evolve Our Systems

Define what needs to be tracked across the member lifecycle and lead the evolution of our Salesforce instance to support engagement and retention. You'll bring the Customer Experience expertise lifecycle stages, health indicators, workflows, and dashboards and work closely with the Solutions Engineering team to implement it. Deep Salesforce fluency is essential: you need to know what's possible, speak the language, and be a credible partner in shaping how the system gets built.

Lead and Develop Your Team

Manage and grow your team with a coaching mindset. Help team members shift from reactive to proactive engagement through clear expectations, practical tools, defined processes and real support. Build credibility with people who have deep member relationships and bring them along as the function evolves.

Drive Retention and Visibility

Establish early indicators of member risk and opportunity. Deliver regular, meaningful reporting to leadership on engagement trends, retention, and gaps. Ensure high-value member relationships get the attention they deserve. That includes members across all of our regions North America, Europe, Latin America, Asia Pacific where engagement needs, communication norms, and renewal cycles can look very different.

What We're Looking For

Required:

  • A minimum of seven (7) years in customer success, account management, or member engagement, with at least 2 years in a manager of people role
  • Real experience inside a mature, well run Customer Experience organization you've seen what good looks like and can bring it here
  • Enough Salesforce fluency to direct a technical team with confidence you understand what's possible and can translate Customer Experience strategy into clear system requirements
  • A track record of building or transforming a Customer Experience function in an environment that didn't yet have one
  • Comfort with AI tools as part of how you work curious about where they improve member engagement and team efficiency, and clear-eyed about where they don't
  • Must learn quickly, be self-directed, possess excellent problem-solving skills, enjoy helping others solve problems, and quickly and efficiently switch focus among many concurrent tasks.
  • A knack for quickly grasping complex technical concepts and making them easily understandable
  • Exceptional written and communication skills with strong attention to detail
  • The interpersonal range to earn trust with a team that has deep relationships
  • Equally comfortable presenting to a school district leader, an technology executive and a national government stakeholder you can read the room and adjust

Preferred

  • Background in edtech, with experience supporting K-20 institutions or education-adjacent organizations
  • Salesforce Administrator or Service Cloud certification or equivalent demonstrated experience.
  • Familiarity with membership organizations
  • Experience in nonprofit or mission-driven environments
  • Experience working across international markets or regions, with an understanding of how cultural context, procurement norms, and data privacy frameworks (such as GDPR) shape member relationships
  • Fluency in a second language is a plus; its a signal of the cross-cultural mindset of this role

Thank you for your interest! 

Interested candidates should submit a resume and cover letter to jobs@1edtech.org detailing their relevant experience. All applications are treated confidentially.

We review applications on a rolling basis and keep the position open until we find the right person. We will reach out directly to qualified candidates who can move forward in the process.

Senior Director, Ecosystem Development (Higher Education)

Position Overview

The Senior Director, Ecosystem Development (Higher Education) leads engagement across a portfolio of strategically important higher education accounts within 1EdTech's Ecosystem Development team. By facilitating the adoption of standards and growing membership from both higher education institutions and technology providers, this role directly strengthens the interconnectedness, value, and overall impact of the 1EdTech ecosystem.

The person in this role drives growth and standards adoption by leveraging their direct experience with higher education institutions and deep understanding of the commercial edtech market. They serve as a bridge between institutional needs and provider solutions, ensuring that membership growth and standards adoption are achieved across the ecosystem. As the single accountable owner, they oversee all relationships with institutional members, affiliated technology providers, and strategic partners in the higher education segment, directly impacting organizational success.

This is a remote position located in the United States. This role reports to the SVP of Ecosystem Development.

Key Responsibilities

Account Ownership

  • Serve as accountable lead for strategic higher education accounts, including both institutional members and connected technology providers.
  • Cultivate and lead relationships at each account, spanning institutional stakeholders, technology providers, and ecosystem partners.
  • Establish and update a clear account view with key stakeholders, priorities, active initiatives, and growth opportunities.
  • Ensure all engagement is coordinated, visible, and aligned across 1EdTech teams.
  • Maintain accurate, up-to-date account records and document pipeline activity in Salesforce.

Priority Standards Initiatives
This role leads and advances the adoption of three key initiatives in the higher education segment:

  • Edu-API™: Drive institutional adoption of Edu-API as the standard for connecting higher education data systems. Engage institutions on the value of interoperable data infrastructure and work with providers to build the supply side of adoption. This is a primary focus of the role.
  • Digital Credentials, CASE®, and CLR: Advance adoption of Open Badges, CASE, and the Comprehensive Learner Record Standard™ as the foundation for portable, verifiable credentials in higher education. Engage institutions on credential strategy and connect them with the provider ecosystem that supports it.
  • LTI® and interoperability standards: Maintain and deepen institutional commitment to LTI Advantage and related standards, supporting procurement language, implementation guidance, and provider alignment.

Ecosystem Expertise and Consultative Engagement
Bring firsthand knowledge of the higher education ecosystem, earned from inside it. Understand the full range of institutional stakeholders, including IT, teaching and learning, administration, research, accreditation, and the registrar, not just as an organizational chart but as people navigating real operational pressures that interoperability is meant to solve. Use that knowledge to listen well, lead substantive conversations, and make a credible case for what fully interoperable systems built on open standards actually change.

Serve as a trusted resource for institutional members by helping them understand the benefits of standards adoption, the case for requiring conformance certification in procurement, and the role interoperability plays in achieving their strategic goals.

Bring equal depth to the commercial market, understanding key technology players, evolving provider landscape, provider decision-making on certification and standards participation, and opportunities to grow 1EdTech membership on both institutional and provider sides. Top candidates have experience with both perspectives.

Member Growth and Retention

  • Accelerate retention and expansion within assigned accounts by deepening engagement across institutional teams and technology providers, ensuring the sustained influence and reach of 1EdTech standards and initiatives in the higher education ecosystem.
  • Identify and advance new memberships, expanded participation, and deeper involvement in 1EdTech initiatives.
  • Lead new member orientations and annual strategy sessions to ensure ongoing engagement and value.
  • Partner with member success and operations teams to monitor account health and mitigate retention risk

Community and Program Participation

  • Facilitate participation of assigned accounts in collaborative groups, Innovation Leadership Networks, task forces, and community initiatives.
  • Develop communications, meeting agendas, and resources in support of member priorities.
  • Highlight and promote exemplar institutions and implementations within the ecosystem.
  • Engage with partner organizations, including EDUCAUSE, AACRAO, UPCEA, WCET, and others, to expand market awareness and adoption.

Cross-Team Coordination

  • Work closely with the Member Success, Marketing, and Technology teams to deliver a unified member experience.
  • Ensure account activity, external engagements, and member conversations are communicated proactively with relevant colleagues.
  • Share insights from accounts to inform product direction, standards development, and ecosystem strategy.
  • Coordinate with colleagues when accounts involve shared relationships and ensure all parties are included at the appropriate stage.

External Representation

  • Represent 1EdTech at higher education and industry conferences and forums.
  • Coordinate external panels, outreach, and presentations through marketing before confirmation.
  • Build and maintain relationships with key partner organizations, and serve as a credible voice for 1EdTech within the higher education and edtech communities.

Ways of Working
The Senior Director, Ecosystem Development (Higher Education) is expected to operate in alignment with 1EdTech's core values of Community, Trust, Innovation, Impact, and Expertise. In this role, that means:

  • Maintaining transparency and proactive communication with colleagues across the Ecosystem Development team
  • Treating member relationships as organizational assets and ensuring engagement is coordinated and visible, not siloed
  • Raising disagreements and concerns directly with the SVP of Ecosystem Development rather than laterally or externally
  • Demonstrating consistent, sustained alignment with team operating norms
  • Building trust with members and colleagues through reliability, professionalism, and follow-through

Qualifications

Experience

  • Five (5) to seven (7) years of experience in higher education, edtech, member engagement, partnerships, or account management
  • Experience managing multi-stakeholder relationships across both institutions and commercial or technology partners
  • Demonstrated ability to drive membership growth, retention, and engagement within a membership or standards organization
  • Familiarity with account-based engagement models, including dual-sided market dynamics
  • Experience facilitating collaborative activities and meetings with senior technical and non-technical leaders
  • Preferred: Direct experience working within a higher education institution in an IT, academic technology, instructional design, or administrative capacity, bringing firsthand knowledge of the operational and strategic pressures that interoperability standards are designed to solve
  • Preferred: Deep working knowledge of the commercial edtech landscape, including key players, buying cycles, procurement processes, and how technology providers make decisions about standards participation and certification, ideally from having worked in or sold to the edtech market

Knowledge

  • Deep, earned knowledge of both the higher education and commercial edtech ecosystems, grounded in experience rather than observation.
  • Working knowledge of 1EdTech standards, including LTI, CASE, Open Badges, CLR, Caliper, and Edu-API; direct experience with any of these in an institutional or commercial context is a strong plus
  • Current on educational technology trends, digital credential strategy, and institutional priorities and challenges in higher education

Skills

  • Build and manage relationships across complex, multi-stakeholder environments.
  • Ability to engage credibly with both higher education institutional leaders and technology company stakeholders
  • Cross-functional coordination and the ability to operate effectively in a collaborative team model
  • Clear communication across technical and non-technical audiences
  • Strong organizational skills and ability to manage multiple concurrent priorities
  • Ability to connect institutional needs with provider solutions and ecosystem opportunities
  • Self-directed with strong problem-solving skills and a high degree of initiative

Education

  • Minimum 4-year bachelor's degree required; Master’s Degree or above preferred.

Thank you for your interest! 

Interested candidates should submit a resume and cover letter to jobs@1edtech.org detailing their relevant experience. All applications are treated confidentially.

We review applications on a rolling basis and keep the position open until we find the right person. We will reach out directly to qualified candidates who can move forward in the process.

Internship Opportunities

Join 1EdTech as an intern and gain hands-on experience supporting real-world projects that advance educational technology innovation. We welcome high school, college, and early-career applicants interested in fields like EdTech, IT, business, marketing, and more. Internships are remote-first, flexible, and paid.

Opportunities will be posted throughout the year—check back often!